Terms & Conditions

Who I Am

I am Charlie Ropsy, trading as Home Alchemy. I am registered in France as an auto-entrepreneur.

SIRET: 94819787600014

Registered address: 1138 Chemin du Puits du Plan Ouest, 83440 Fayence, France

Email: [email protected]

References to "I", "me" and "Charlie Ropsy" throughout this page all mean the same person and business.

How These Terms Apply

This page is divided into parts. Part One applies to everyone. Each part after it covers one specific product or service.

Your contract with me is made up of Part One and the part that covers what you bought. No other part forms any part of your contract, and nothing written in a part covering a product or service you did not buy applies to you.

Where a part covering a product or service says something different from Part One, that part takes priority for that product or service.

Governing Law and Jurisdiction

These terms are governed by French law. Any dispute will be subject to the jurisdiction of the French courts.

If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, the mandatory consumer protections of your own country still apply to you. Nothing on this page reduces a right the law gives you. Where the law gives you more than these terms do, the law applies.

Complaints

If something has gone wrong, write to me at [email protected]. I will acknowledge your complaint within five business days and give you a full response within twenty business days.

If we cannot resolve it between us, and you are a consumer, you may refer the matter to a consumer mediator free of charge.

Mediator:

Consumers in the European Union may also use the European Commission's online dispute resolution platform.

Your Personal Information

How I collect, use, store and delete your personal information is set out in my Privacy Policy, which forms part of your agreement with me. Where a clause on this page touches personal data, the Privacy Policy governs how that data is handled.

Changes to These Terms

I may update these terms. The version in force when you buy is the version that applies to your purchase.

If you are part-way through a service that runs over a period of months, I will not change the terms of your engagement mid-way. If I update this page during your term, I will tell you by email, and your original terms continue to apply to you unless you agree otherwise in writing.

If Part of These Terms Cannot Be Enforced

If any clause on this page turns out to be unenforceable, the rest of the page still stands. The unenforceable clause is treated as removed and everything else continues to apply.

What You Are Buying

Your Home Chart is a personalised written reading of your relationship with Home, delivered as a PDF by email. It is based on the birth information you provide at checkout and is intended for your personal reflection only.

It is not a medical, psychological, legal or financial service. It does not constitute advice of any professional kind. If you are dealing with something that needs professional support, please seek it from a qualified practitioner.

AI Disclosure

Your Home Chart is produced with the assistance of AI tools, working from the birth information you provide. I review each reading before it is sent, to verify that it is coherent, complete and appropriate. The final reading reflects that review.

By purchasing, you acknowledge that AI assistance is part of how this product is made.

Delivery

Your reading will be sent as a PDF to the email address you give at checkout. In standard circumstances, delivery takes place within 72 business hours of receiving your completed order. Orders of three or more readings may take longer than this standard window.

In exceptional circumstances, including platform outages or technical delays outside my control, delivery may take up to 7 days. If it becomes clear that the standard 72 hour window cannot be met, I will tell you by email.

If you have not received your reading within 7 days, please contact me.

Accuracy of Your Information

The quality and relevance of your reading depends entirely on the accuracy of the birth information you provide. This is stated on the landing page before purchase and confirmed by a mandatory checkbox at checkout.

Providing inaccurate or incomplete birth information is your responsibility. It is not grounds for a refund or a rewrite.

If you realise after checkout that the details you submitted are not what you intended, contact me as soon as possible at [email protected] with your order number, which is on your receipt, and the correct name and birth details. I will do my best to make the correction before the reading is written. Once the reading has been produced, no updates are accepted and no reimbursement is issued.

Multiple Readings and Quantity Mismatches

The order flow lets you submit birth details for up to five people and separately choose how many readings you are paying for. These two numbers should match. If they do not, the following applies.

If you paid for fewer readings than the number of people whose details you submitted, only the number of readings paid for will be delivered. The additional details will not be used and no partial refund is issued for details not processed.

If you paid for more readings than the number of people whose details you submitted, you will receive a coupon for the value of the unused readings, calculated at the price you paid at the time of purchase. The coupon is valid for six months from the date of issue and can be redeemed against any Home Alchemy product.

Refunds

No refunds are offered once your reading has been delivered. Your Home Chart is a personalised digital product, created specifically for you, and by its nature it cannot be returned.

By completing your purchase you confirm that you have read and accepted this.

Your Right to Withdraw

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you ordinarily have 14 days to withdraw from a purchase without giving a reason.

Your Home Chart is a personalised digital service that begins as soon as your order arrives. Because it is usually produced and delivered well inside the 14 day period, you are asked at checkout to confirm, using a separate consent checkbox, that you expressly request immediate performance and that you understand you lose your right to withdraw once the reading has been delivered.

If your reading has not yet been sent, your right to withdraw is intact. You may cancel by emailing [email protected] within 14 days of purchase.

Rewrites

No rewrites are offered on the basis of inaccurate birth information. You confirmed the accuracy of your details before purchase.

If a technical failure prevents delivery of your reading, I will resolve it at no additional cost to you.

Intellectual Property

Your reading is written for your personal use only. You may not reproduce, share, resell or distribute it commercially, in whole or in part, without my written permission.

Age

Your Home Chart is intended for adults aged 18 and over. If you are under 18, a parent or guardian must place the order and give consent on your behalf. By completing the purchase, the person ordering confirms they meet this requirement or are ordering with appropriate parental or guardian authority.

What Alpha Within Is

Alpha Within is a private one to one mentorship, delivered online. It runs for either three months or six months. It is offered by application only, and I work with six clients at any one time.

The work combines personal development mentoring with classical Feng Shui and space clearing. You rebuild your home and yourself at the same time. That means you do practical, physical work in your own home between our sessions.

Before we begin, you film a walkthrough of your home on your phone and send it to me. I use it to produce a full reading of your space. If you are on the six month programme, you film a second walkthrough at the mid point.

There is no group, no online portal and no cohort. The work is between you and me.

What Alpha Within Is Not

Alpha Within is mentoring and Feng Shui consultancy. It is reflective and developmental work with a capable adult. It is not clinical work and it is not a substitute for it.

It is not therapy, psychotherapy, counselling, or psychological or medical treatment. I am not a psychologist, a psychotherapist or a medical practitioner, and nothing in our work should be treated as diagnosis or treatment of any condition.

It is not architectural, structural or building advice. I am not an architect. Guidance about your space concerns layout, use, energy and atmosphere. It does not extend to structural changes, building work, wiring, plumbing or anything requiring a qualified trade or permission.

It is not legal, financial or tax advice.

If you are receiving treatment from a clinician, you are responsible for telling them you are doing this work if that is relevant to your care. I do not liaise with clinicians.

Recordings and AI

I record our sessions so that I can write your summary accurately, and so that I can pick up the thread if you come back to work with me later. Recordings are for my own use. They are stored privately and they are never shared with anyone. How long I keep them is set out in AW 19.

Recordings are not sent to any AI tool. Your voice, and the session itself, do not leave my own storage.

I do use AI to help me shape the written summary, working from notes I have written myself. Where I do, the only identifying detail included is your first name. Nothing you said is passed on word for word, and no recording, transcript, home walkthrough or personal circumstance is shared with any AI tool.

Everything produced for you in this programme, your space reading, your summaries and anything else I write for you, is written and reviewed by me. AI assists my drafting. It does not do the work.

If Something Beyond My Scope Arises

Personal work sometimes surfaces things that need a different kind of professional. If that happens, I will tell you plainly, I will stop working on that thread, and I will ask you to seek appropriate support.

Where I judge that continuing is not right for you, I may end the engagement on that basis. If I do, the unused portion of your fee is returned to you. This is set out in AW 16.

I am not an emergency or crisis service. If you are in crisis, or at risk, contact your doctor or your local emergency services. In France, dial 15 for medical emergencies or 112 from anywhere in the EU.

Applying and Being Accepted

Alpha Within is by application. You complete a form, then we have a conversation of about 45 minutes, and then we both decide.

If I do not think the work is right for you, I will say so in that first conversation. Applying does not guarantee a place, and neither does the conversation.

Your contract with me begins when you have been accepted, you have agreed to these terms, and your first payment has been made.

You must be 18 or over and have the capacity to enter into a contract.

Sessions

Sessions are weekly and last between 75 and 90 minutes. They are held online by video call, wherever you are.

The three month programme includes twelve sessions. The six month programme includes twenty-four sessions.

Your fee buys the programme, not a set of individual sessions. It is not calculated or refunded on a per session basis.

Moving, Missing and Arriving Late

To move a session, give me at least 48 hours' notice. You may move up to two sessions in the three month programme, and up to four in the six month programme.

Beyond that allowance, a session you move counts as used.

Less than 48 hours' notice counts as used, unless the reason is genuinely exceptional, in which case I will use my judgement and tell you the outcome.

If you do not attend and have not told me, the session counts as used.

If you arrive late, we finish at the scheduled time. I hold the slot for 20 minutes. After that the session counts as used.

A rescheduled session must be taken before your longstop date. See AW 8.

If I move a session, it does not count against your allowance and it does not count as used.

Your Longstop Date

Your programme has a nominal length and a final date. The three month programme runs for twelve weeks nominally, with a longstop of sixteen weeks from your first session. The six month programme runs for twenty-four weeks nominally, with a longstop of twenty-eight weeks.

The extra weeks are there so that a holiday, an illness or a difficult month does not cost you sessions.

Any session not taken by your longstop date is lost. It is not refunded, credited or carried over.

If your own rescheduling means sessions remain unused at the longstop, those sessions are lost and no refund is due. I may also end the engagement under AW 16 if repeated rescheduling makes the programme undeliverable.

Support Between Sessions

You can send me voice messages between sessions. This is for reflection, for questions arising from the work, and for things you want to flag before we next speak.

My working hours are 10:00 to 16:00 Paris time, Monday to Friday. I respond within 72 hours during working days.

Voice support is a channel for messages, not a continuous conversation. If a subject needs proper attention, I will ask you to bring it to our next session instead. If the volume becomes unmanageable, I will tell you and we will agree how to handle it.

Voice support pauses while I am away. Where I can, I will tell you in advance.

Written Summaries

After every session I write you a summary. It is sent within three business days of the session.

How your summary is produced, including the limited use of AI and the recording of sessions, is set out in AW 3.

Pauses, Illness and Absence

If something significant interrupts your life, tell me. Illness, bereavement, a work emergency or unavoidable travel are all reasons to pause rather than push through.

A pause does not extend your longstop date. Your longstop already contains four weeks of slack for exactly this reason.

If you need longer than your longstop allows, write to me. I may extend it at my discretion, and I will confirm any extension in writing. Nothing in this clause obliges me to extend.

If I am ill or away, I will tell you as soon as I can, and any session I postpone moves your longstop date out accordingly.

Fees and What They Include

The three month programme is EUR 4,997. The six month programme is EUR 8,497.

If you pay in full at the start, the three month programme is EUR 4,597 and the six month programme is EUR 7,817.

Your fee includes your sessions, your full space reading from your walkthrough, your mid point reading if you are on the six month programme, a written summary after every session, and voice message support as described in AW 9.

Your fee does not include anything you buy or change in your own home, any trade, contractor or professional you engage, or any travel. Those are yours.

Paying in Instalments

Both programmes can be paid monthly, at no extra cost beyond the published fee. The published fee is the instalment total. Paying in full earns the lower price shown in AW 12.

The three month programme is paid in three instalments: EUR 1,667 at the start, then EUR 1,665 four weeks later and EUR 1,665 four weeks after that.

The six month programme is paid in six instalments: EUR 1,417 at the start, then EUR 1,416 every four weeks for five further payments.

Each instalment falls due at the start of the month of work it pays for. A month runs for four weeks from the day your programme starts.

Your first payment is an acompte, meaning a part payment against a firm commitment, not arrhes. It secures your place, which is one of six. It is non-refundable once your withdrawal period has passed. Your right to withdraw is set out in AW 15.

Payment is by card or bank transfer, as agreed when you are accepted.

Late or Failed Payment

If an instalment does not arrive, I will send you a reminder on the third day.

No further sessions are held, and no further work is done, until that instalment has been paid. Sessions missed for this reason are not made up and your longstop date does not move.

I do not charge late fees. Work simply pauses.

If an instalment remains unpaid, I may end the engagement under AW 16. Ending it does not cancel what you already owe. Your fee is for the programme, and instalments falling due before the engagement ends remain payable.

Your Right to Withdraw

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have 14 days from the day your contract is made to withdraw without giving a reason. Write to me at [email protected] and that is enough.

Because the work usually begins inside those 14 days, you are asked to expressly request that it starts straight away. If you then withdraw, I keep a proportionate amount for what has already been delivered, including any session held and any space reading produced, and I return the rest. If nothing has been delivered, you get everything back.

Refunds are made within 14 days of you telling me you are withdrawing.

This is deliberate. Six places exist at a time, and one of them was held for you.

If I End the Engagement

I may end an engagement early on any of the following grounds.

Without refund. Non-payment after a reminder. Abusive, threatening or harassing behaviour towards me. Repeated failure to do the work between sessions, after I have raised it with you once in writing. Repeated rescheduling that makes the programme undeliverable within your longstop. No contact from you at all for two consecutive weeks, meaning no attendance and no reply to my messages.

With the unused portion returned. If the work turns out to be beyond my competence. If something clinical or otherwise outside my scope arises and I judge that continuing is not right for you.

Where a refund is due under this clause, it is calculated on the sessions not yet delivered, and paid within 14 days.

Nothing here affects your rights under AW 15.

Confidentiality

What you tell me stays with me. I do not discuss your work, your circumstances or your home with anyone.

The exceptions are narrow. I may disclose something where the law requires it, or where I believe there is a serious and immediate risk to your life or to someone else's. If I ever have to do that, I will tell you unless telling you would itself increase the risk.

AI assists my drafting of your summaries, limited to my own notes and your first name. Recordings, transcripts and your walkthrough video are never sent to any AI tool. This is set out in full in AW 3.

The same applies to you. Frameworks, materials and methods I share with you in the course of our work are confidential and are yours to use, not to pass on.

Your Home Walkthrough Videos

Your walkthrough shows the inside of your home, so it is handled with more care than anything else you send me.

You upload it through a private link I give you. Please do not send it by email or through a public file transfer service, because links of that kind can be opened by anyone who has them.

Your video is stored in a private folder that only I can open. It is used solely to produce your own space reading and to support your own work. It is never shared with anyone, never used in marketing, never used as an example, and never shown to another client.

Your video is never sent to any AI tool.

I keep it for as long as you are a client, and for three years after our last contact, on the same basis as everything else set out in AW 19. If you ask me to delete it sooner, I will do so within 30 days of your request.

How your personal data is handled generally is set out in my Privacy Policy.

Session Notes and Summaries

I keep notes from our sessions, copies of the summaries I write for you, your space reading, your walkthrough videos and your session recordings. All of it is held privately and none of it is shared.

I keep it for as long as you are a client, and for three years after our last contact. If you come back to work with me, that period starts again from our new last contact. I keep it so that I can pick up where we left off, and so there is a record of the work you did.

At the end of that period it is deleted.

If you ask me to delete any of it sooner, I will do so within 30 days of your request. You do not have to give a reason. Retention and deletion are covered in my Privacy Policy.

Testimonials

Every testimonial I publish is real and given willingly.

I only use your first name with your prior approval. Some names are changed to protect privacy. I never publish anything from our sessions, your home or your circumstances without asking you first.

If you give a testimonial and later want it removed, tell me and I will take it down.

Physical Work in Your Home

This programme asks you to do real things in your home. Emptying, sorting, moving furniture, changing how rooms are used, sometimes building or installing something.

You do that work yourself, in your own home, at your own risk. I guide, I do not supervise, and I am not there.

You are responsible for deciding whether a task is safe for you to do. If something is heavy, awkward, at height, structural, or involves electricity, gas, water or fixings, do not attempt it because I suggested a change. Tell me, and engage a qualified local professional for that task.

You are also responsible for any permission you need from a landlord, a building, a co-owner or a local authority, and for making sure any change complies with your tenancy, your insurance or your building's rules.

Liability

I take responsibility for delivering this programme with reasonable care and skill.

I am not responsible for injury, damage or loss arising from physical work you carry out in your own home, from decisions you make about your property, or from work done by a contractor or professional you engage.

This programme is developmental. I cannot and do not guarantee any particular outcome in your home, your work or your life.

Nothing in these terms excludes or limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights as a consumer are unaffected.

Intellectual Property

The frameworks, methods, worksheets and materials I use in Alpha Within are mine. You may use them for your own purposes for as long as you like. You may not reproduce them, teach them, resell them or use them commercially without my written permission.

Your space reading and your session summaries are written and reviewed by me, with AI assisting my drafting as described in AW 3. They are written for you. They are yours to keep and to use personally. They are not to be published or shared commercially.

What you tell me in sessions remains yours.